Deceive Inc. September 8th Maintenance Follow-Up

Unfortunately at this time, we're hitting the rollback button.

Live should now be back up and running as it was. The beta may be down still, but give us just a little time to sort that out. I'm going to have it back in the meantime until we're ready to try a live rollout again.

Where we got to

Migration was successful in terms of the actual data being brought over. We found an issue with EAC on the PC builds where a server would kick clients after it had completed a match and cycled to a new match. We found an issue with the console ingestion where the correct account data was not being found and applied on login.

We spent some time seeing if this was a backend-only kind of change that we needed, but it became apparent that we'd likely need new console builds to rectify the issue. Console builds aren't too quick to turnaround and get properly tested, so we need to take some time with this one.

Next Steps

We've already identified a fix for the EAC issue and that'll get verified over the course of this week. We will need a bit of time to sort out our issues on the console side. We will identify a new rollout date/time for likely middle of next week, provided that we get confidence fixes in this week. At that point I'll also be back personally to oversee the new rollout attempt.

Thank you all for the patience through this immense downtime.