Community Announcement - Authentication Issues
Klabater
Attention Pilots!
Recently there have been problems with logging into Heliborne occurring. The issue is that whenever a player tries to launch the online game, the message: "Steam Authentication failed" pops up.
We are aware of that issue, so we immediately took steps and made contact with Steam - it seems, however, there are some difficulties - the connection with Steam tends to fail from time to time; as we wait for their reply, we are investigating possible error sources. One of the concepts is that it could be connected with an authentication certificate or software/OS update.
We are contacting Photon regarding the issue. Intensive work on reinstatement of playing is currently undergoing.
Thank you for reporting the occurring issues. We also want to mention again that the error has anything to do with shutting down servers.
For further information, please refer to our Community Manager, Markus, a.k.a. Chairborne , we will post the status here and on discord or as soon as we remove the malfunction.
This announcement was originally published by Klabater on Steam on Sep 21, 2022.
Open the original on Steam