Issue - Game key revoked on the platform
Supermassive Games
We are aware that some owners of House of Ashes on Steam, who purchased their key from one of our partners , have had their game key revoked on the platform. This is a mistake and we apologise for the inconvenience . We are currently working to resolve this issue as soon as possible in order to restore access to all impacted players . We’ll keep you informed.
UPDATE OCT. 12th:
Thank you for your patience during this investigation.
We have communicated with all official resellers of House of Ashes to provide them with replacement keys . If you purchased your copy of House of Ashes from an official reseller, please contact them for a replacement key .
If you have already contacted your reseller and they were not able to send a replacement key, please contact the Bandai Namco Support Team .
We will ask you to send the key that has been revoked plus a copy of your purchase invoice from the reseller (most digital resellers will send an email invoice after purchase). With this information, our team will be able to issue a replacement key.
Our sincere apologies for this inconvenience. We thank you for your patience and hope that after this issue is resolved, you will continue to enjoy The Dark Pictures: House of Ashes .
This announcement was originally published by Supermassive Games on Steam on Sep 30, 2022.
Open the original on Steam