[Notice] Black Screen When Launching ArcheAge Chronicles

Hello, Pioneers!

We are aware that some players may experience a black screen when launching ArcheAge Chronicles.

If you encounter this issue, please allow the game some time to load before taking any further action. In some cases, it may take approximately 5–10 minutes for the game to complete the loading process and proceed to the next screen.

We kindly ask that you wait for up to 10 minutes without closing the game, even if the screen remains black during this time.

If the black screen persists after 10 minutes, please submit a support ticket using the [Contact Support] button located at the top of the Customer Support page so our team can look into the issue.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding while we work to provide you with a smoother gameplay experience.

Thank you for your continued support of ArcheAge Chronicles.